GenAI Engineering Lead – ServiceNow

We are looking for a Lead Service. Now GenAI Architect to drive the design and delivery of next-generation AI capabilities on the Service. Now platform. You will lead multiple workstreams embedding generative AI into enterprise workflows, ensuring high-quality solutions, robust governance, and technical mentorship across the programme.

Main Responsibilities: Lead design and delivery of GenAI use-cases on Service. Now (Now Assist Skills, Agents) Define architecture, standards and best practices for GenAI on the platform Translate business process maps into scalable Service. Now solutions and supervise implementation Mentor engineers, run technical reviews and own solution quality and governance Integrate Service.

Now with external model providers, RAG/vector stores and backend APIs securely Implement observability, telemetry and prompt-tuning controls for AI features Coordinate UAT, staged roll-outs and production cutovers; manage rollback/runbooks Requirements 6+ years Service. Now delivery experience with demonstrable hands-on work on Now Assist Skills / Agents Proven leadership in at least two Service.

Now areas (ITOM, TPSM, CSM or equivalent) Strong scripting (JavaScript / Glide API), Flow Designer and Integration. Hub experience Practical understanding of RAG, prompt engineering and vector DB integrations (Pinecone, Weaviate, etc.) Experience defining governance, security and observability for AI features Excellent stakeholder management, workshop facilitation and technical documentation skills Relevant Service.

Now certifications desirable (CAD, ITOM/CSM specialist) Benefits Solid, competitive salary. Work in multilingual, multinational and multicultural environment on international projects Medical care