Director of Operations and Process Improvement

Position Overview

The Director of Operations & Process Improvement is responsible for strengthening day-to-day operations while leading projects and initiatives that improve how the organization works. This role focuses on building scalable processes, improving workflows, developing standard operating procedures (SOPs), coordinating cross-functional projects, and ensuring teams have clear and effective systems in place.

This individual will work closely with leadership and department managers to identify operational needs, solve process challenges, and turn ideas into organized, repeatable processes. The ideal candidate is highly organized, proactive, comfortable managing multiple priorities, and able to take an operational problem from identification through implementation.

Key Responsibilities

Operational Leadership Oversee and improve day-to-day operational processes across departments including but not limited to finance, human resources, and logistics. Partner with leadership and department managers to identify operational gaps, inefficiencies, and opportunities for improvement. Develop processes that support consistency, accountability, efficiency, and organizational growth.

Help establish clear workflows, responsibilities, and expectations across teams. Evaluate existing processes and recommend practical solutions to improve performance. Support leadership with the implementation of operational priorities and company-wide initiatives. Help ensure departments have the tools, resources, and processes needed to operate effectively.

Monitor operational performance and identify areas requiring additional support or improvement. Process Development & SOPs Create, document, implement, and maintain standard operating procedures (SOPs). Work directly with employees and department leaders to understand current workflows and document best practices. Develop new processes when operational needs or gaps are identified.

Review existing processes to eliminate unnecessary steps, duplication, or inefficiencies. Create workflow documentation, process maps, checklists, templates, and other operational resources. Establish consistent documentation standards across departments. Maintain an organized system for company policies, procedures, workflows, and operational documentation.

Regularly review SOPs and processes to ensure they remain accurate and effective as the organization evolves. Project Management Lead operational projects from planning through implementation and completion. Develop project plans, timelines, milestones, responsibilities, and deliverables. Coordinate projects involving multiple departments and stakeholders.

Facilitate project meetings and communicate progress, priorities, risks, and next steps. Track project deadlines and follow up with responsible team members to ensure initiatives stay on schedule. Identify project risks or roadblocks and work with stakeholders to develop solutions. Maintain organized project documentation and status reporting.

Support implementation of new systems, technologies, vendors, programs, or operational initiatives. Conduct post-implementation reviews to determine whether projects achieved their intended goals. Cross-Functional Collaboration Serve as a liaison between leadership and departments on operational projects and process improvements.

Help departments establish clear handoffs and communication processes. Facilitate discussions when processes involve multiple teams or responsibilities. Translate leadership objectives into actionable plans and workflows. Support change management by clearly communicating new processes and helping teams successfully adopt them.

Continuous Improvement & Performance Identify opportunities to automate, simplify, or standardize repetitive processes. Leverage AI and automation tools to improve operational workflows, increase efficiency, reduce manual work, and support scalable processes. Identify practical opportunities to incorporate AI into day-to-day operations, documentation, reporting, project management, and process improvement initiatives.

Evaluate and implement AI-enabled tools or solutions that improve productivity, accuracy, communication, or operational visibility. Use AI as a resource to assist with workflow development, SOP creation, process documentation, data analysis, and operational problem-solving. Partner with department leaders to identify processes that may benefit from AI, automation, or other technology solutions.

Use data, employee feedback, and operational observations to identify areas for improvement. Establish and monitor relevant operational metrics and key performance indicators (KPIs). Evaluate whether implemented processes, technologies, and automation initiatives are producing the desired results. Recommend adjustments when processes, systems, or workflows are not meeting organizational needs.

Promote a culture of continuous improvement, innovation, and operational accountability.

Qualifications

Bachelor’s degree in Business Administration, Operations, Project Management, Healthcare Administration, or a related field preferred. 5+ years of experience in operations, project management, process improvement, or a related function preferred. Experience developing SOPs, workflows, policies, or operational documentation.

Demonstrated ability to manage multiple projects and priorities simultaneously. Strong organizational, analytical, and problem-solving skills. Excellent written and verbal communication skills. Ability to work effectively across departments and with employees at multiple levels of an organization. Strong attention to detail with the ability to also understand broader organizational goals.

Comfortable working in a growing or evolving environment where processes may need to be created from the ground up. Proficiency with project management, documentation, spreadsheet, and collaboration tools. Experience using AI and automation tools to improve workflows and operational efficiency is a plus. Skills & Competencies Operational Leadership: Strong ability to oversee day-to-day operations, identify organizational needs, and translate business priorities into clear, actionable plans.

Project & Program Management: Proven ability to lead multiple cross-functional projects from planning through implementation, including establishing timelines, assigning ownership, managing dependencies, and tracking results. Process Improvement: Ability to evaluate existing workflows, identify inefficiencies and bottlenecks, and develop practical solutions that improve productivity, quality, and scalability.

SOP & Workflow Development: Strong experience creating, documenting, implementing, and maintaining standard operating procedures, workflows, policies, and repeatable business processes. AI & Automation: Comfortable using AI and automation tools to improve workflows, analyze information, streamline administrative processes, develop documentation, and increase organizational efficiency.

Data-Driven Decision Making: Ability to establish and monitor KPIs, analyze operational metrics, recognize trends, and use data to guide priorities and business decisions. Business & Financial Acumen: Understanding of how operational decisions affect revenue, expenses, productivity, staffing, customer experience, and overall organizational performance.

Performance Management: Ability to establish measurable expectations, monitor departmental and individual performance, identify gaps, and develop improvement strategies. People Leadership: Strong ability to lead, coach, and develop employees and people managers while creating accountability and supporting high-performing teams.

Change Management: Ability to successfully introduce new processes, systems, technologies, and organizational changes while gaining stakeholder adoption and minimizing operational disruption. Cross-Functional Collaboration: Proven ability to work effectively across departments and coordinate initiatives involving Operations, Clinical, Finance, HR, Technology, Sales, and other business functions.

Strategic Problem-Solving: Ability to evaluate complex operational challenges, determine root causes, assess potential solutions, and make sound recommendations to leadership. Technology & Systems: Comfortable learning and utilizing new software, business systems, reporting platforms, AI-enabled tools, and other technologies that support operational efficiency.

Communication & Executive Presence: Strong written and verbal communication skills with the ability to communicate effectively with employees, managers, senior leadership, and external stakeholders. Organization & Prioritization: Exceptional ability to manage competing priorities, maintain attention to detail, and move multiple initiatives forward in a fast-paced environment.

Ownership & Accountability: Proactive, solutions-oriented approach with the ability to independently identify needs, take ownership of initiatives, and drive projects through completion. Scalability & Continuous Improvement: Ability to build processes and operational structures that support organizational growth while continuously evaluating opportunities for improvement.

Compliance This position requires full compliance with all applicable local, state, and federal laws and regulations, as well as Prevounce Health policies and procedures. The employee must protect confidential and sensitive information, respect the rights of clients and patients, and perform all duties in a manner consistent with Prevounce Health’s mission and values.

Prevounce Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on any characteristic protected by applicable law.

Benefits

Health Insurance Dental Insurance Vision Insurance Life Insurance Flexible Spending Account Paid Time Off Holiday Pay Salary $90,000 - $97,000 per year