Regional Account Manager - West

Wage Rate $150,000-$175,000/year Work Location Remote Overview TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success.

TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth. Medical, Dental & Vision Insurance 401(k) Retirement Plan with Company Match Paid Time Off (PTO) Tuition Reimbursement Paid Training Career Advancement Opportunities Life Insurance & AD&D Coverage Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

About This Position The Western Account Manager works with the Regional Vice President to promote, develop, and increase the profitable sales volume of his/her book of business. A Regional Account Manager is expected to promote a positive and ethical image to all customers and contacts. They will assist the Sales Staff to promote, acquire, and develop current and new inmate phone business customers.

Required: At least 50% travel over the territories of California, Nevada, Arizona, Idaho, Washington, Alaska, Hawaii, Oregon. Essential Functions, Duties, and Responsibilities Possess full working knowledge of inmate phone business technologies, products, and services. Drive the inmate phone business in the region through the sales staff and ensure full compliance with the sales, marketing, and CRM requirements.

Develop regional marketing plan which complements National Marketing Program. Implement training program and provide ongoing instruction to the sales staff in the marketing, business development, technologies, services, and operations of inmate phone business. Direct, guide and maintain prescribed account base. Provide and ensure the accuracy of all analysis and worksheets required for approval of customer proposals.

Perform and complete Keefe Group presentations, proposals, contracts, and trade shows. Work with project management to develop and ensure installation and training plans that are both compliant and satisfactory with the facility. Travel to make personal sales calls to accounts in territory. Follow-up with customers to ensure technologies, services, and support are being provided with complete satisfaction.

Manage assigned on-site operations and employees. Identify market trends to include bidding patterns, software and service enhancements, fair market pricing and product/service offerings. Determine and recommend new technologies, products, and services which satisfy customer’s needs and lead the industry. Perform on-going analysis of accounts to ensure approved profitability levels, and determine changes and enhancements which increase the profitability, service, and offerings.

Assist Regional/Group Vice President in determining the inmate phone business forecast. Achieve individual and regional goals set by Group Vice President on sales and profit that coincide with the inmate phone business forecast. Produce required regional and national reports. Maintain full compliance with Keefe Group Best Business Practices Guide.

Complete miscellaneous projects as assigned by Group/Regional Vice President. Other duties as assigned.

What You'll Need

High school diploma or general education degree (GED) required; one to three months of related experience and/or training, or an equivalent combination of education and experience. Previous experience in a correctional market helps. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.

Strong written communication skills, including the ability to prepare reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Strong analytical and problem-solving skills, including the ability to define problems, collect data, establish facts, interpret technical instructions (including mathematical or diagram-based information), and draw valid conclusions.

Demonstrated leadership and supervisory skills with the ability to guide teams and achieve results through others. Excellent organizational skills with a goal-oriented mindset and the ability to manage changing priorities and situations. Ability to work independently as well as collaboratively within a team environment.

Strong customer service orientation with excellent telephone and interpersonal communication skills. Working knowledge with computer systems, including Microsoft Office programs. Ability to understand market conditions, apply sales concepts, and interpret profit margins and forecasts. Ability and willingness to travel on company business.

EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108 The Western Account Manager works with the Regional Vice President to promote, develop, and increase the profitable sales volume of his/her book of business.

A Regional Account Manager is expected to promote a positive and ethical image to all customers and contacts. They will assist the Sales Staff to promote, acquire, and develop current and new inmate phone business customers. Required: At least 50% travel over the territories of California, Nevada, Arizona, Idaho, Washington, Alaska, Hawaii, Oregon.

Essential Functions, Duties, and Responsibilities Possess full working knowledge of inmate phone business technologies, products, and services. Drive the inmate phone business in the region through the sales staff and ensure full compliance with the sales, marketing, and CRM requirements. Develop regional marketing plan which complements National Marketing Program.

Implement training program and provide ongoing instruction to the sales staff in the marketing, business development, technologies, services, and operations of inmate phone business. Direct, guide and maintain prescribed account base. Provide and ensure the accuracy of all analysis and worksheets required for approval of customer proposals.

Perform and complete Keefe Group presentations, proposals, contracts, and trade shows. Work with project management to develop and ensure installation and training plans that are both compliant and satisfactory with the facility. Travel to make personal sales calls to accounts in territory. Follow-up with customers to ensure technologies, services, and support are being provided with complete satisfaction.

Manage assigned on-site operations and employees. Identify market trends to include bidding patterns, software and service enhancements, fair market pricing and product/service offerings. Determine and recommend new technologies, products, and services which satisfy customer’s needs and lead the industry. Perform on-going analysis of accounts to ensure approved profitability levels, and determine changes and enhancements which increase the profitability, service, and offerings.

Assist Regional/Group Vice President in determining the inmate phone business forecast. Achieve individual and regional goals set by Group Vice President on sales and profit that coincide with the inmate phone business forecast. Produce required regional and national reports. Maintain full compliance with Keefe Group Best Business Practices Guide.

Complete miscellaneous projects as assigned by Group/Regional Vice President. Other duties as assigned. High school diploma or general education degree (GED) required; one to three months of related experience and/or training, or an equivalent combination of education and experience. Previous experience in a correctional market helps.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Strong written communication skills, including the ability to prepare reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Strong analytical and problem-solving skills, including the ability to define problems, collect data, establish facts, interpret technical instructions (including mathematical or diagram-based information), and draw valid conclusions. Demonstrated leadership and supervisory skills with the ability to guide teams and achieve results through others.

Excellent organizational skills with a goal-oriented mindset and the ability to manage changing priorities and situations. Ability to work independently as well as collaboratively within a team environment. Strong customer service orientation with excellent telephone and interpersonal communication skills. Working knowledge with computer systems, including Microsoft Office programs.

Ability to understand market conditions, apply sales concepts, and interpret profit margins and forecasts. Ability and willingness to travel on company business.