Technical Support Engineer

SingaporeFull-timePosted Apr 13, 2026

Instrument Installation & Maintenance: Lead on-site installation, calibration, troubleshooting, and maintenance of NanoFCM instruments, ensuring compliance with technical specifications and optimal performance. Provide training to customers on hardware, software, and reagents.
Technical Support: Provide expert on-site/remote technical support, troubleshooting, and training for customers on instruments and systems. Collaborate with internal teams to relay customer feedback, drive product improvements, and potentially recommend extended warranty services to clients.
Report to both the Sales colleague for commercial coordination and the Global Technical Support Manager based at NanoFCM Headquarter in China for technical case resolution.
Travel: Approx. 20% required for on-site visits.

Shipping Assistance (Approx. 25%) Work with the pre-sales team to understand shipping requirements and coordinate with third-party vendors (freight forwarders, customs brokers). Ensure proper packaging, labeling, and documentation for safe and compliant international shipments, meeting the necessary import/export regulations and standards.
Laboratory EHS Management (Approx. 10%) Assist in maintaining laboratory EHS standards, ensuring compliance with regulatory requirements, and contributing to a safe working environment.
A degree in an Engineering-related field or Biology-related discipline is required. Strong practical skills in operating and handling scientific instruments, with the ability to troubleshoot and perform basic maintenance. Recent graduates are welcome to apply.
Strong planning and organisational skills. Proven ability to apply structured thinking and diagnose problems methodically.
Strong focus on accuracy and thoroughness in all tasks. Willingness to learn new skills and adapt to evolving processes and technologies.
Diplomatic communication skills, with the ability to engage customers professionally, build trust, and manage sensitive situations with tact and professionalism.
Fluency in English.

Description copied from NanoFCM's careers page. Read the full posting before you apply.

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