IT Service Manager Cloud Delivery (m/f/d)

Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure from the network to cloud. Your tasks Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery Driving progress: Ensure the quality of ITSM processes; contribute to the implementation of new topics and processes Managing tasks: Independent monitoring of contract related and SLA responsibilities Recording conscientiously: Completing and maintaining documentation for cloud topics Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery Your profile Education: Completed studies in computer science, business informatics or comparable training (e.

g. IT specialist (m/f/d) with several years of practical experience) Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers Know-How: Strong understanding of ITSM and ITIL (ITIL certification is an advantage); knowledge of cloud environment (AWS and/or Azure); familiarity with business workflow processes Languages: Conversationally fluent English (C1-C2) as well as German (B1-B2) language skills required Personality: Goal- and solution-oriented way of working as part of a team, analytical approach to challenges, willingness to constantly deal with new technologies Your benefits Security: the security of a large, globally active company with high standards for occupational safety Prospects: structured induction into the new area of responsibility, training and further education opportunities, e.

g. via our Leadec Campus Remuneration: attractive remuneration commensurate with qualifications Vacation: 30 days vacation entitlement Flexibility: proportionate mobile working and flexible working hours Benefits: "Me@Leadec" makes our benefits accessible to you, e.g. company pension scheme, numerous benefits for employees, including local health and sports offers and the option to lease a company bicycle (also for private use) Transparency : easy access to company information and news via our employee app "we.

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