Customer Service Supervisor

The Customer Service Supervisor is responsible for overseeing the daily operations of the Call Center Service team, ensuring exceptional customer service delivery and team performance in support of Ashley Furniture's customer experience goals. This role provides leadership, coaching, and operational oversight to service representatives while driving performance, customer satisfaction, and continuous improvement initiatives.

The Customer Service Supervisor serves as a key resource for escalated customer concerns and helps foster a customer-focused, high-performing team culture.