Customer Service Executive

Role In this role based in Fiorano, Italy, you will be in charge of customer relationship management, from ordering to invoicing. This is a fixed-term role until December 2027.

Responsibilities

Front office procedure Welcome the truck drivers and provide them with the Site Security Rules Contact with forwarders (including import/export documentation) Purchase orders creation Enter orders in SAP Track orders to billing Respond to customer requests (delivery time, invoicing, disputes, etc.) Support the team in case of workload Support for month end closure procedure Requirements Previous experience in a similar role (order management, customer service, etc.)

Logistics for customer service experience including with billing-shipping Knowledge of SAP, Salesforce, and Microsoft programs Experience in maintaining good communication and relationships with with customers and other teams (sales, factories, amongst others) Fluent in English and Italian Rigor, autonomy Dynamism and problem solving Team spirit and mutual assistance As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience.

In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled. #LI-DNI