Market Success Manager

RAYUS now offers Daily. Pay! Work today, get paid today! RAYUS Radiology is looking for a Senior Market Success Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Sr Manager, Market Success, you will be responsible for driving profitable referral growth, market share expansion and commercial excellence across assigned markets through the leadership of Account Executives.

This role leads market planning, referral development strategy, sales execution, customer retention and commercial performance management. This is a Full Time Position supporting our South Florida territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(45%) Leadership Duties

1. Lead, coach and develop Account Executives and Market Success Managers to achieve market growth, customer retention and business objectives
2. Collaborate with Operations, Marketing, Radiologists and Executive Leadership to achieve volume, revenue and strategic growth objectives while fostering a culture of accountability, customer focus and continuous improvement
3. Demonstrate strong leadership skills and abilities, remaining approachable and objective
4. Manage all hiring and retention processes, responsible for initial and ongoing training of new and existing team members
5. Initiate and participate in team member performance evaluations, compensation, development and conduct performance improvement plans, disciplinary actions and/or up to termination if necessary
6. Facilitate and lead regular team meetings and team member one-on-one (1:1) meeting’s with each direct report team member; complete field rides with the sales team
7. Mentor and support team members, encouraging a culture of collaboration, compensation & HR systems excellence, accountability and continuous learning and improvement
8. Determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths
9. Establish team goals, performance metrics and expectations; monitor results and implement improvement plans as needed
10. Foster a culture of collaboration, accountability, continuous improvement and customer-focused service
11. Lead market and team meetings to align priorities, strategies and execution plans
12. Drive adoption and effective utilization of Salesforce and other commercial systems consistent with company standards
13. Lead change management initiatives and support implementation of market and enterprise-wide programs
14. Partner with radiologists, operations leaders and corporate departments to support business objectives and strengthen organizational alignment
15. Manage assigned budgets and resources while ensuring efficient execution of team priorities and projects (40%) Market Growth, Strategy, and Business Development
16. Develop and execute market growth strategies, targeting plans and customer segmentation initiatives to increase volume, market share and profitability
17. Identify, prioritize and pursue new business opportunities, including new referral sources, customer segments, service lines and strategic accounts
18. Monitor market performance, referral trends, profitability and competitive activities to inform business decisions and growth strategies
19. Partner with Marketing to develop and execute campaigns, educational programs and market-specific growth initiatives
20. Build and maintain strong relationships with physicians, health systems, payors and key referral sources The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by team members within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of team members to do this job. Reasonable accommodations will be considered. Page 1 of 5
21. Collaborate with radiologists to promote existing and emerging clinical services and educate customers on company capabilities
22. Deliver presentations, seminars and educational programs to current and prospective customers as well as industry organizations and trade events
23. Oversee customer relationship management activities, ensuring accurate documentation of customer interactions and market intelligence
24. Facilitate service recovery efforts and resolve customer concerns in partnership with operations leadership
25. Support payor contracting activities, monitor referral patterns and identify opportunities to improve market performance
26. Lead or participate in local, regional and national growth initiatives, serving as project lead when appropriate (10%) Sales Training and Organizational Development
27. Support the development and delivery of sales training programs, onboarding initiatives and best practice sharing across the organization
28. Contribute content, facilitation and leadership at national, regional and market sales meetings
29. Mentor new sales leaders and support leadership development initiatives (5%) Other Duties and Projects as Assigned Required:
30. High School Diploma, or equivalent
31. Bachelor’s degree in business, marketing, healthcare administration or a related and applicable field; may consider relevant and applicable years of experience in lieu of degree
32. Five (5) years’ experience in healthcare sales, marketing, business development or related commercial experience
33. Three (3) years’ experience in leadership managing sales, business development or customer-facing teams
34. Experience with client relationship management (CRM) platforms, sales performance metrics and business analytics
35. Demonstrated success driving market growth, achieving performance objectives and leading high performing teams
36. Proficiency in Microsoft Excel and Microsoft Office applications
37. Regular travel is required throughout assigned markets and territories; a reliable means of transportation is required
38. Valid driver’s license and proof of current insurance is required for the team member to personally drive a vehicle for company business (regardless of whether it’s a company or personal vehicle) Preferred:
39. Master’s degree in business administration, healthcare administration, marketing or related field
40. Experience in diagnostic imaging, radiology or healthcare services industry
41. Experience in leading multi-site teams and executing large-scale growth initiatives
42. Experience with Salesforce or similar client relationship management (CRM) platforms RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers . Daily. Pay implementation is contingent upon initial set-up period.