SOP & Experience Auditor

Key Responsibilities

Conduct structured store visits using a dedicated SOP audit checklist Perform detailed SOP and experience audits across all retail stores Assign quantitative scores based on SOP adherence and execution standards Discuss audit observations and action points with the Store Manager during the visit Record all maintenance-related concerns in the Store Maintenance Tool during the visit Track and follow up on closure of maintenance issues with the respective stakeholders until resolution Share a comprehensive audit report via email with all relevant stakeholders, covering: SOP compliance gaps Maintenance and infrastructure issues Experience-related observations Agreed corrective actions with defined timelines Eligibility Criteria Open to Senior Fashion Consultants (SFC), Inventory Managers (IM), and Floor Managers (FM) Minimum Graduation is mandatory Minimum 6 months of tenure in the system as of the application date