Managed Services, Operations Lead

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.

We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Role overview The EUS Operations Lead coordinates day-to-day service operations across assigned shifts, helping maintain critical-call coverage, support analysts with active escalations, and route urgent work to the right operational teams.

The role promotes reliable handoffs and visibility of service health while ensuring operational ownership stays with the teams responsible for resolution.