Senior Member Solutions Representatives - Greenway Frys

Sr Member Solutions Representatives (Sr MSR) contribute to the success of the credit union and its members by delivering expert-level service to members with complex and high-impact financial needs. They resolve advanced member requests with a high degree of independence, judgment, and accountability while serving as a trusted escalation and operational support resource within the branch.

Sr MSRs build deep and lasting relationships through advanced consultative conversations that strengthen member financial wellbeing, guide new member onboarding, and support lending and business account services. They demonstrate expert knowledge of policies, procedures, and digital tools to ensure accurate, compliant