Quality Representative

About Company: Our Mission is clear: to build long-term partnerships by working with our customers to develop and execute comprehensive supply chain solutions. To do that, we have created a highly successful, entrepreneurial logistics company with a strong culture that rewards innovation, accomplishment, customer focus, and teamwork.

Langham associates are given the freedom to contribute to company growth and process improvement while demonstrating a high degree of accountability for developing and implementing ideas. As an employer of choice in Indiana, we attract and retain high-performing candidates in an environment committed to professional development and growth, where every employee can make an impact.

About the Role

The Quality Representative plays a critical role in ensuring that products and services meet established standards of quality and compliance within the organization. This position involves monitoring production processes, conducting inspections, and collaborating with various departments to identify and resolve quality issues.

The Quality Representative is responsible for maintaining accurate documentation and reporting on quality metrics to support continuous improvement initiatives. By acting as a liaison between production teams and quality assurance, this role helps to uphold customer satisfaction and regulatory compliance. Ultimately, the Quality Representative contributes to the organization's reputation for delivering reliable and high-quality products in the marketplace.

Minimum Qualifications

High school diploma or equivalent; associate degree or higher in a related field preferred. Experience in quality control, quality assurance, or a related role within a manufacturing or production environment. Basic understanding of quality management systems and standards such as ISO 9001. Strong attention to detail and ability to identify deviations from quality standards.

Proficiency in using inspection tools and quality documentation software.

Preferred Qualifications

Certification in quality management (e.g., ASQ Certified Quality Improvement Associate or equivalent). Experience with statistical process control (SPC) and root cause analysis techniques. Familiarity with regulatory requirements relevant to the industry (e.g., FDA, ISO standards). Strong communication skills to effectively collaborate across departments and with external vendors.

Proficiency in data analysis and reporting tools such as Microsoft Excel or quality management software.

Responsibilities

Conduct regular inspections and audits of products, materials, and processes to ensure compliance with quality standards and specifications. Identify, document, and communicate quality issues or non-conformances to relevant departments and follow up on corrective actions. Collaborate with production, engineering, and supply chain teams to implement quality improvement initiatives and prevent recurrence of defects.

Maintain detailed records of quality inspections, test results, and corrective actions in accordance with company policies and regulatory requirements. Assist in the development and updating of quality control procedures, work instructions, and training materials. Skills: The Quality Representative utilizes their attention to detail and analytical skills daily to inspect products and identify quality issues before they reach customers.

Communication skills are essential for effectively reporting findings and collaborating with cross-functional teams to implement corrective actions. Knowledge of quality standards and regulatory requirements guides the representative in maintaining compliance and supporting audits. Problem-solving skills are applied when investigating root causes of defects and recommending process improvements.

Additionally, proficiency with quality documentation and data analysis tools enables accurate record-keeping and supports data-driven decision-making.