Call Center Rep

Job Duties and Responsibilities:

• Welcomes and greets all patients and visitors over the phone • Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette • Responsible for keeping the call center area clean, organized and of a professional appearance • Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls • Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider. • Ensures availability of treatment information by maintaining proper patient records