Service Selling Specialist / Automotive Service Advisor

Description You'll be the primary point of contact for our service customers, guiding them through the repair and maintenance process from check-in to vehicle delivery. This is not an order-taking position. We are looking for someone who can build trust, identify customer needs, professionally present recommended maintenance and repairs, overcome objections, and confidently ask for the business.

Responsibilities include

• Greet customers and create an excellent first impression
• Listen to customer concerns and accurately document vehicle needs
• Communicate with technicians throughout the repair process
• Review inspections and recommended services with customers
• Clearly explain the value and benefits of maintenance and repairs
• Present estimates confidently and professionally
• Follow up on declined services and open opportunities
• Maintain strong communication by phone, text, and in person
• Keep customers updated throughout their visit
• Build long-term customer relationships and repeat business Meet individual and departmental sales and customer-satisfaction goals Requirements
• Strong communication and customer-service skills
• Sales-driven and comfortable asking for the business
• Competitive, motivated, and performance-driven
• Organized and able to manage multiple customers at once
• Positive, professional, and dependable
• Coachable and willing to follow a proven sales process
• Able to handle objections professionally
• Comfortable discussing pricing and repair recommendations
• Automotive service experience preferred, but not required
• Previous sales, retail, hospitality, wireless, insurance, or customer-facing experience is a plus
• Valid driver's license required