Manager on Duty

POSITION: The purpose of the Manager on Duty/Sales Lead is to assist the Studio Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Manager on Duty/Sales Lead also assists with retaining current members. Pilates fitness knowledge or background is preferred but not required.

This is a part- time, in-studio role with a minimum of 20-25 hours availability per week.

REQUIREMENTS

● Excellent sales, communication, and customer service skills required ● Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training ● Ability to learn and use the Club Ready software system ● Ability to stand or sit for up to 8 hours throughout the workday ● Must be fluent in English and have excellent communication skills via in person, phone, and email ● Must be able to work under pressure and meet tight deadlines ● Must have proficient computer skills ● Daily and/or occasional travel may be required.

● Ability to cover/host/sell Intros ● Ability to open and close studio RESPONSIBILITIES : ● Execute front desk sales process of lead generation, follow up, and close ● Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants ● Book quality appointment to achieve monthly sales quota ● Assist when scheduled in studio with membership needs and overall satisfaction of the club including cancellations, freezes, new sales and upgrade/downgrade requests ● Assist with milestones events within the current studio.

(Examples include but are not limited to 100 clubs, 250 clubs, birthdays etc.) ● Assist in implementing events and class challenges to current members ● Maintain acceptable level of personal sales production ● Emphasize and enforce objectives of the club as a fitness and wellness provider ● Present available services to current or prospective members ● Lead intro classes with sales team ● Assist in attending special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club ● Assist Studio Manager in inventory and other club necessities, as assigned.

● Higher level permissions through CR ● Teaching scheduled classes, if applicable ● Acting manager when staffed ● Other duties as assigned