General Manager - Carolina Ale House

Carolina Ale House is seeking an experienced General Manager to join our team! The Restaurant General Manager is responsible for the overall operation and performance of the restaurant, ensuring it meets and exceeds established standards of quality and service. The ideal candidate will have a Serv. Safe certification and minimum of 3 years of experience in restaurant general management, demonstrating strong leadership skills and proficiency in operations.

This role requires flexibility, with the ability to work late nights and maintain a 55-hour work week . The General Manager must effectively manage staff, control costs, and maintain a focus on customer satisfaction while upholding the restaurant's policies and ensuring compliance with industry regulations.

Essential Functions

Oversee all aspects of restaurant operations to ensure a seamless and profitable dining experience for customers. Lead, manage and motivate the restaurant staff, promoting a positive work environment and high-quality service. Recruit, hire, train, and supervise restaurant staff, ensuring they adhere to company policies and standards.

Create staff schedules, manage shifts, and allocate responsibilities efficiently. Monitor financial performance by analyzing financial reports, controlling expenses, and maximizing revenue. Manage inventory, including ordering and restocking supplies, while controlling costs and minimizing waste. Conduct regular staff meetings to communicate goals, updates, and address issues.

Handle customer inquiries, feedback, and complaints professionally and promptly, resolving issues to ensure customer loyalty. Accurately document Workers' Compensation and General Liability claims following established protocols. Identify opportunities for growth and improvement in the restaurant's operations. Uphold the restaurant's image and brand standards through exceptional leadership, communication, and professionalism.

Maintain consistent food and beverage quality through regular inspections and feedback.

What we offer

A highly energetic environment Medical, Dental and Vision Paid Time Off Quarterly Bonus Program 401k Competitive compensation Meal program to include across brands Opportunity for advancement Requirements: 10+ years General Manager experience Servsafe Certified Open availability to include late nights