Medical Appointment Scheduler

Description Advanced Dermatology, P.C is seeking a Full-Time Medical Appointment Scheduler to join our Call Center team in Commack. As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist patients on the phone with appointments and medical inquiries.
• Exudes confidence with a steady pace, professional tone, and call control.
• Clarifies patient requests to accommodate immediate needs and preferences.
• Demonstrates CS best practices thru effective presentation skills & phone etiquette.
• Understands patient priorities thru questioning techniques, active listening, and restatement.
• Adapts to call flow based on patient requests and priorities.
• Understands medical scheduling as it relates to insurance plans and types of appointments.
• Optimizes provider schedules with efficient scheduling.
• Collects patient demographics, insurance plans and reasons for visit.
• Runs insurance eligibility and updates plans, as needed.
• Handles requests for Rx refills & coordinates with in-house MA’s.
• Updates account records with concise and detailed notes.
• Partners with medical offices and MA’s.
• Achieves call volume and average handle time targets
• Consults with Team leaders & Supervisors to resolve escalated requests Please note this is not a remote position.

Requirements

Education

• High School Diploma or Equivalent Experience
• One (1) year of experience as a qualified Medical Receptionist. Dermatology experience a plus. Computer skills
• Microsoft Office Suite, EMA PM and EMR a plus.

Benefits

Medical, Dental, Vision & Life Insurance PTO Paid Holidays 401K