Quality Facilitator

We are Scalabrini Communities. As a not-for-profit (or for-purpose), Catholic aged care organisation, Scalabrini puts resident needs first. We are not driven by profit maximisation and we are not guided by cost-cutting or revenue. Instead, we continuously invest back into our villages, to maintain our position as the aged care choice for migrant communities across New South Wales.

With a tradition of community, mutual help, faith and family, Scalabrini offers the provision of excellent care to the aged population and people living with dementia, delivered with a profound sense of respect for all cultures. We have six aged care villages across NSW, including five within the Sydney Metro area and the sixth located in regional NSW (Griffith) Join Scalabrini’s Live Easy Team At Scalabrini, we are committed to delivering compassionate, person-centred aged care services that empower older Australians to live independently and with dignity.

We are seeking an experienced and motivated Quality Facilitator to support and strengthen our Live Easy Support at Home services across NSW and SA. This is an exciting opportunity for a quality-focused professional who thrives on collaboration, continuous improvement, compliance excellence, and driving meaningful outcomes for customers and teams alike.

About the Role

Reporting to the Quality and Governance Manager, with active collaboration with the Live Easy Manager, you will play a key role in embedding a culture of quality and continuous improvement across Live Easy operations. You will work collaboratively with Live easy team across NSW and SA and key stakeholders to ensure systems, processes, policies and service delivery remain aligned with New Aged Care Act, Strengthened Aged Care Quality Standards, Statement of Rights, and organisational best practice.

The role will also oversee quality assurance activities, audits, complaints management, policy coordination, and system administration functions to support consistent, high-quality care delivery across NSW and SA.

Key Responsibilities

Coordinate quality assurance and continuous improvement activities across Live Easy services Support compliance New Aged Care Act, Strengthened Aged Care Quality Standards, Statement of Rights and organisational policies Monitor systems, processes and service delivery to identify and address improvement opportunities Coordinate the development and review of policies, procedures and documentation Own complaints, feedback, audits and corrective actions to ensure continuous improvement outcomes Promote a safe, collaborative and quality-focused workplace culture About You You are a proactive and detail-oriented professional with a strong understanding of quality systems within the aged care or community services sector.

You will bring: Experience working in Support at Home or aged care services Knowledge of aged care legislation, standards and accreditation processes Strong organisational, analytical and problem-solving skills Excellent written and verbal communication skills The ability to build strong stakeholder relationships across multidisciplinary teams Confidence managing audits, reporting, compliance activities and documentation Experience with aged care software systems and Microsoft Office applications A collaborative and solutions-focused approach Desirable Completion of Aged Care Commission accreditation-related training Experience in quality, compliance or continuous improvement functions within aged care Understanding of funding models and regulatory requirements in the Support at Home sector Why Scalabrini?

Benefits

Salary sacrificing benefits of up to $15,900 a year to enable you to reduce your tax and increase your take home pay! Supportive Team: Be part of a passionate, newly created team that's working together to grow our business Make a Real Difference: Your work directly impacts lives, bringing joy and comfort to our clients.

Additional Leave : Additional 6 days of leave per year to use to balance your work and life spheres