Senior Transformation Program Lead, Billing Modernization

Provide overall program leadership for the multi-year North America Billing transformation, aligning business, technology, operations, and delivery teams around a common vision, roadmap, and set of outcomes. Establish strong program governance. Establish a rigorous and connected execution model across the transformation, maintaining a holistic view across business and technology workstreams.

Ensure business capabilities, operating-model changes, process requirements, technology decisions, and implementation plans remain connected and aligned throughout the transformation. Build strong relationships across GRS and with internal and external partners, creating shared accountability for outcomes rather than operating through individual functions or workstreams.

Build a culture of execution excellence. Establish the operating discipline, behaviors, and ways of working required for a high-performing transformation. Build trusted relationships across business, technology, operations, and external partners, creating shared ownership and bringing people together around the outcomes of the transformation.

Operate comfortably from strategy through execution. Build learning and continuous improvement into how the transformation operates, using outcomes, data, and lessons learned to strengthen execution and evolve the program as it progresses. Build strong teams, create an environment where people can do their best work, and strengthen leadership capability across the program by reinforcing ownership, collaboration, and a shared commitment to outcomes.

Significant experience leading large-scale, multi-year business and technology transformations or complex enterprise implementations, with accountability across multiple interconnected workstreams. Demonstrated ability to lead integrated programs spanning business, technology, operations, product, and organizational change.

Strong executive presence and demonstrated ability to influence senior leaders, facilitate complex decisions, navigate competing priorities, and create alignment across organizational boundaries. Experience establishing and operating program governance, integrated roadmaps, dependency management, risk management, financial management, and executive-level program reporting.

Strong understanding of large-scale technology implementation and the ability to partner effectively with technical leaders on architecture, integration, data, migration, testing, release, and implementation considerations. Experience partnering with third-party technology providers, system integrators, or other external delivery partners on complex implementations is highly valued.

Experience with billing, policy administration, insurance platforms, or other large-scale insurance technology transformations is strongly preferred. Majesco platform or implementation experience is highly desirable but not required. Candidates with experience leading comparable enterprise platform transformations will also be considered.

Property and casualty insurance experience, particularly within commercial or specialty insurance, is beneficial. Exceptional communication, relationship-building, problem-solving, and organizational skills, with the ability to bring clarity and momentum to complex environments. Preference for related 4 year degree with minimum requirement of 10-15 years` experience with demonstrated capability in managing large, complex stakeholder projects Effective communication, influencing, organizational and analytical skills required Ability to set expectations upward through managing scope, ability to craft narrative, and navigate across governance structures required to keep multiple sub-workstreams moving forward Drives a high performing culture by modeling commitment, building trust across extended teams, curiosity about different perspectives, and challenges the status quo while providing clarity and direction for teams executing on the work