Warranty Administrator / Claims Processor - Metairie, LA

Warranty Administrator / Claims Processor Location: Metairie, LA Pay: Competitive and based on experience Join the Mechanical Concepts Team Mechanical Concepts LLC is a growing leader in commercial HVAC equipment, service, and solutions, serving customers throughout Louisiana—including Northwest Louisiana and South Louisiana—as well as East Texas, Southwest Arkansas, and Mississippi.

As a factory-authorized service and warranty provider for Daikin equipment, we are expanding our presence in the New Orleans / Metairie market and looking for a motivated team member to help us grow. We offer a family-oriented, team-focused environment with competitive pay, excellent benefits, ongoing training, and opportunities to grow your career.

⭐ What We Offer 💵 Competitive Pay | ⏱️ 40 Hours Guaranteed | 🏖️ 10 Days Paid Vacation | Earned PTO | 🎉 8 Paid Holidays | 🩺 Medical, Dental & Vision | 💰 401(k) Match | 📈 Profit Sharing Position Summary Mechanical Concepts is seeking an organized, detail-oriented Warranty Administrator / Claims Processor to support our service, parts, and equipment sales operations.

This position is responsible for processing manufacturer warranty claims, tracking claims through resolution, maintaining accurate documentation, and coordinating with customers, manufacturers, and internal departments. The ideal candidate is dependable, customer-focused, and able to manage multiple priorities while ensuring warranty claims are processed accurately and efficiently.

Responsibilities

Review, process, and submit warranty claims in accordance with manufacturer guidelines and policies. Track claim status and follow up with manufacturers to resolve delays, discrepancies, and outstanding issues. Maintain accurate warranty records, including parts, labor, claim status, and supporting documentation. Verify warranty coverage and clearly explain applicable warranty terms and conditions.

Coordinate with service teams to support timely warranty repairs and claim resolution. Track and order warranty replacement parts to help prevent service delays. Stay current with manufacturer bulletins, warranty policies, and claim procedures. Assist service, parts, and new equipment sales departments with warranty-related questions and issues.

Communicate professionally with customers, technicians, contractors, and manufacturers throughout the claims process. Process freight claims involving damaged shipments. Process contractor claims involving damaged or nonworking products. Maintain accurate records for reporting, reconciliation, and audit purposes. Perform additional warranty- and claims-related duties as assigned.

Qualifications

Strong customer service and communication skills. Proficiency in Microsoft Excel and other Microsoft Office applications. Excellent organizational and time management skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong attention to detail and commitment to accuracy. Excellent written and verbal communication skills.

Previous experience in service administration, warranty processing, or a related role preferred. Knowledge of HVAC equipment, parts, repairs, and manufacturer warranty procedures preferred but not required. Ability to collaborate effectively with service, parts, sales, and other departments. Dependable, professional, and able to follow through on outstanding issues.

Benefits

& Perks 💵 Pay & Incentives Full-time with 40 hours guaranteed each week Bi-weekly pay and overtime as needed Performance-based incentive plan Competitive pay based on experience 🏖️ Paid Vacation 10 days of paid vacation each year, in addition to earned PTO Vacation may be carried forward in accordance with company policy ⏰ Earned PTO Earn 4 hours of PTO per month following the applicable 90-day waiting period PTO may be used for illness, personal time, appointments, and personal or family emergencies Earned PTO may be carried over in accordance with company policy 🩺 Medical, Dental & Vision Coverage is available beginning the first day of the month following 30 days of employment.

Mechanical Concepts pays 50% of the medical insurance premium for employee or family coverage. Dental and vision insurance available. 💰 Retirement & Profit Sharing 401(k) eligibility after 6 months of employment Company matches 100% of the first 3% contributed, plus 50% of the next 2% Optional company profit-sharing contribution; historically funded each year since the plan was established ❤️ Company-Paid Benefits 🎉 8 Paid Company Holidays ❤️ $20,000 Company-Paid Term Life Insurance 🛡️ Company-Paid Long-Term Disability Coverage – 60% of Salary 🛠️ Career & Culture 📚 Paid Training & Professional Development 📈 Career Growth & Advancement Opportunities 🤝 Team-Building Events & Company Functions 👨👩👧👦 Family-Oriented, Team-Focused Work Environment Work Environment Full-time, in-office position based in Metairie, Louisiana.

Remote work is permitted only during weather-related events or illness, subject to company approval and policy. Build Your Career with Us Join an established and growing company that values accuracy, teamwork, customer service, accountability, and professional growth. Come grow with Mechanical Concepts and build your future with us!

Mechanical Concepts LLC is an Equal Opportunity Employer. We consider all qualified applicants for employment, including individuals with disabilities and protected veterans.