Customer Quality Engineer

• Successful interface with the customer’s Supplier Quality Engineer

• Must have experience and competency to work with customers. Responds quickly and effectively to customer issues and requests.
• Track & report key customer quality metrics (e.g. ppm, 8D/CAR response) keeping internal data aligned with the customer’s view.
• Lead 8D/CAR -internal and externals-teams to contain and permanently resolve quality issues according to customer expectations for response time and technical rigor. Works with and across functions as needed for issue resolution. This responsibility requires a strong knowledge of all production lines and controls related to assigned customer.
• Support PEP phase 5-8 projects. Responsible for preparing and/or approving customer and internally required quality deliverables such as, PPAP, ECN, etc.). In conjunction with NPI Manager and Program manager, the CQE/CQT is responsible from Quality side for the pilot runs of new launches, assuring that proper controls are in place.
• Obtains customer approvals (i.e. homologation) as required for products, processes and/or suppliers. (ECN process) changes
• Assures that all customers required quality documentation is completed and stored in applicable systems for retrieval and audit as needed.
• Communicate, document and assure that all customer specific requirements, critical information, incidents and risks that concern their customer with the objective of achieving customer satisfaction with GTX quality. Focus on new technologie/project.
• Develops and executes projects to meet customer expectations.
• Responsible to prepare customer visit and audit with the right plant functions
• Iniciator and participant to review FMEA or RFMEA creation.
• Creation for ECP instruction to ensure avoid any quality custumer risc.
• Stand in for SQA Tech and PQ Eng in case on necessity and to build transversalisation of quality knowledge
• Support for internal quality escalations and analysys in collaboration with APU team
• Responsible for update and delivery Control plans to lines
• Perform 0 defect audits.
• Implement Containement corrective actions , ICA, PCA at custumer and GTX plant.
• Covering process of creation Concessions and Change management requests.
• Support during customer quality visit and VOC KPIs.
• Responsible to notify the plant quality manager and functional manager where critical quality standards are known to be compromised. Actively works to resolve such issues quickly and effectively.
• Responsible for successful customer and internal quality objectives (ppm, 0claim).
• Implementation of 6sigma methode for improvement of ippm, eppm.
• Timely disposition of any product that has been held.
• Partners with Peers HSE, Operations, Plant Engineering, GEM & functions Human Resources, IT and Finance Management to reach goals, identify and resolve problems.
• With personnel of other Garrett plants to complete goals of the organization, identifying and resolving problems mainly with Quality Function & Customer.
• Ensure Customer Specific Requirement are cascaded to the concerned functions
• STRAP Alignment, AOP Alignment
• Prepare & complete MidYear Assessments, Goal Setting, prepare Performance and Development Summaries (PDS), executive MRR