Banquet Concierge

JOB OVERVIEW: Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Provides high-level administrative and coordination support to the Director of Banquets to ensure seamless planning, communication, and execution of all banquet and event operations.

DUTIES AND RESPONSIBILITIES

Welcome and assist guests upon arrival, offering clear information regarding event schedules, seating arrangements and venue layout. Ensure contracts, BEOs, and client files are accurate and complete. Ensure all Banquets signage is created and displayed according to offerings and BEO specifications. May coordinate outside vendor services needs where appropriate (ordering or renting supplies, contract labor providers).

Assist with staff scheduling, attendance tracking, and timecards. Maintain event calendars, function books, and master schedules. Assist with inventory records for banquet supplies and equipment. Serve as a point of contact between the Director of Banquets and internal departments. Maintain a calm, organized presence during high volume events and time sensitive situations.

Provide support to VIP guests and accommodate dietary, accessibility, and cultural requirements. Anticipate guest needs and resolve concerns promptly to maintain exceptional service standards. Respond to guest inquiries and special requests with professionalism and efficiency. Work closely with banquet staff, servers, captains, and event managers to ensure seamless event execution.

Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office. May coordinate outside vendor services needs where appropriate (ordering or renting supplies, contract labor providers). Perform other duties as assigned.

Qualifications

High school diploma or GED required, associate or bachelor’s degree in hospitality, Business Administration, or related field preferred. 1–3 years of administrative experience (hospitality or event environment strongly preferred).