Patient Financial Communication Specialist

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious North. Coast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.

Benefits

included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays Responsibilities and Duties:

• Primary point of contact for patients regarding private pay billing inquiries.
• Follow up on declined credit card transactions, ACH transactions, and disputed
• Direct contact for patients regarding the Method of Payment system.
• Maintains accurate and complete records concerning billing activity.
• Communicates problems and concerns to the Business Analytics and Direct Pay Manager that may lead to inaccurate or untimely completion of reimbursement.
• Communicates with and follows up on inquiries from our contracted collection agency.
• All other duties as assigned.

Qualifications

Education

Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements:

• Minimum of one year of billing experience in healthcare a plus.
• Ability to understand reimbursement implications of industry change.
• Excellent communication and customer relation skills.
• Excellent interpersonal and organizational skills (a team player).
• Experience with Brightree billing system a plus.
• Normal office/clerical motor skills in addition to extensive computer and telephone experience.