Associate - Technical Writer

Do you thrive on transforming technical jargon into clarity? Are you ready to collaborate with engineers, developers, and IT experts to build world-class documentation that drives understanding and innovation? Join Shipco IT as an Associate

• Technical Writer We’re seeking a skilled Technical Writer to create clear, accurate, and engaging documentation for our IT systems and processes. The ideal candidate will work closely with engineering and infrastructure teams to translate complex technical information into user-friendly guides, SOPs, and manuals. If you have a passion for simplifying technology and ensuring knowledge is accessible across teams, this role is for you. Develop and Maintain Documentation: Research, plan, write, edit, and publish a variety of technical content, user guides and manuals, online help systems/knowledge base articles, tutorials and how-to guides, release notes, and installation procedures Simplify Complex Concepts: Translate highly technical information and specifications into clear, easily consumable content for both technical and nontechnical end-users. Collaborate with Subject Experts: Work closely with engineers, team leads, managers, and support teams to gather information, understand product features, and ensure technical accuracy. Ensure Quality and Consistency: Edit, proofread, and standardize content for clarity, consistency, tone, and adherence to our style guide and company standards. Manage Documentation Lifecycle: Own the documentation lifecycle, including content architecture, version control, and content auditing for regular updates and retirement. Incorporate Visuals: Work with engineers or use screen-capture tools to integrate graphics, screenshots, and diagrams to enhance user understanding. Draft and publish announcements: Create and distribute announcements and release updates to communicate system changes, maintenance activities, or new feature rollouts. Bachelor’s degree (or higher) in English, Communications, Computer Science, or a related field, with equivalent experience considered. 3–4 years of proven experience as a Technical Writer, Technical Communicator, or in a similar role, preferably within the IT industry. Exceptional written and verbal communication skills in English, with the ability to adapt content for diverse audiences. Strong aptitude for quickly grasping complex technical concepts and presenting them in a clear, concise, and user-friendly manner. Excellent attention to detail, coupled with strong organizational and time management skills to manage multiple projects effectively. Solid understanding of technical domains such as Linux, networking, and IT infrastructure. Familiarity with DevOps practices, CI/CD pipelines, and IT infrastructure operations. Flexibility to work in shifts within a 24/7 operational environment. At Shipco-IT, we pride ourselves on our vibrant and supportive culture. Exciting Work Culture : Join our friendly, supportive team and start making a difference from day one Innovate Logistics : Help improve global efficiency and shape the future of logistics Collaborative Environment : Work with leaders in the industry in a creative and open culture Growth Opportunities: Reach your full potential with abundant professional and personal development options Competitive Compensation: Earn a salary that reflects your skills and expertise Awards and Recognition: For outstanding performance or significant contributions to the company's success Join Shipco-IT and be part of a team that’s shaping the future of the transportation and logistics industry. Visit us at www.shipco-it.com / www.shipco.com follow us on LinkedIn