Product Support Manager I

Summary The successful candidate will be self-starting and productive while providing and managing service support and delivery for assigned banking applications and systems. The candidate will be comfortable working on and coordinating the efforts of cross-functional teams from various areas and levels of the organization.

The candidate will be comfortable representing the company’s interests with vendors and will perform business and systems analysis on a periodic basis, as well as be responsible for project coordination.

Responsibilities

Supports banking applications, systems and processes, including incident, problem, change, and release management functions. Tests and implements application changes and software updates. Leads problem management and incident management efforts for high severity incidents. Collaborates with business counterparts, IT personnel and vendors to prioritize service requests (projects, enhancements, maintenance, and upgrades).

Develops business requirements for projects and assigned systems, test plans, comprehensive support plans. Assists with disaster recovery plans and testing. Provides project coordination for banking applications to ensure schedule, quality and scope objectives are met. Ability to work after-hour and some weekends to meet project deadlines, conduct testing, address high priority incidents and problems and/or to monitor system availability.

Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success) Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures. Working at the worksite during regular business hours and/or assigned hours. Other specified duties as assigned.

Compensation

& Benefits The Product Support Mgr I position pays a minimum of $ 60,000 . Full‐time associates are eligible for our benefits package: Medical Dental Vision 401(k) plan Company paid life insurance Short and Long-term disability insurance Company paid vacation, paid leave and holidays This position will remain open until a qualified applicant is hired.

Skills Strong attention to detail and ability to complete work accurately. Ability to organize work. Strong written and verbal communication skills, required. Proficient in Microsoft Office suite of products.

Education

& Experience Bachelor’s degree or equivalent experience in accounting, business administration, computer science, or related field, required. Must be very familiar with various financial products, services and/or banking operations. Familiarity with IT Service Management principles or willingness to learn, preferred. Experience with accounting and bank compliance applications, preferred.

Basic business analysis and project management skills, preferred. Physical Requirements The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment.

Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required.

The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.