IT Specialist

Description About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment.

Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets.

Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game.

You know how to ‘read the room’ and understand the professional environment you’re in. About the position Mindspace is looking for a hands-on IT Specialist to join our global IT team. In this role you'll be the front line of IT support for our Tel Aviv HQ and local locations, while also supporting employees and infrastructure across our sites in Europe and the US.

You'll own the day-to-day employee experience - from onboarding a new hire's first laptop to keeping our networks and meeting rooms running flawlessly, and working closely with the global team on infrastructure projects across multiple countries. This is a role for someone who enjoys both sides of IT: helping people directly, and getting hands-on with hardware, networks, and systems.

The position is based in Tel Aviv. Support for our international locations is provided remotely. End-User Support & Service Desk Provide L1/L2 support for employees across macOS and Windows environments - hardware, software, connectivity, and access issues Own tickets end-to-end in Freshservice, meeting SLA targets and maintaining high response quality Support employees at global locations remotely, across time zones Build and maintain knowledge base articles, runbooks, and self-service documentation Employee Lifecycle (Onboarding & Offboarding) Execute onboarding and offboarding processes across Hi.

Bob, Jump. Cloud, Google Workspace, Slack, Freshservice, and Monday.com Provision, image, and enroll devices in MDM; manage accounts, groups, licenses, and permissions Ensure offboarding is complete, timely, and audit-ready - access revocation, device collection, data handover IT Infrastructure & Networking Install, configure, and maintain network infrastructure across sites using the Cisco Meraki platform - access points, switches, security appliances, VLANs, and structured cabling Monitor network health via the Meraki dashboard, troubleshoot connectivity issues, and coordinate with ISPs and vendors on installations and outages Participate in network upgrade projects across international locations (Wi-Fi refreshes, new site openings, hardware replacements) Manage IT asset inventory, procurement, and hardware lifecycle AV & Meeting Room Technology Install, configure, and support conference room AV systems - displays, video conferencing hardware, audio, and room booking systems Provide technical support for company events, town halls, and hybrid meetings Partner with vendors and integrators on new AV installations across locations Identity & Access Management Administer users, groups, policies, and MFA in Jump.

Cloud Manage Google Workspace administration - users, org units, groups, shared drives, and security settings Support Slack workspace administration and app management

Requirements

Must-have 3–5 years of experience in IT support, helpdesk, or system administration - ideally in a multi-site or international environment Strong hands-on experience with macOS and Windows administration and troubleshooting Proven experience with Google Workspace administration Working knowledge of identity/device management platforms (Jump.

Cloud, Okta, Entra ID, Intune, or Jamf) Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, and Wi-Fi - with hands-on experience configuring switches, access points, and firewalls Hands-on experience administering Cisco Meraki cloud-managed networks (MR access points, MS switches, MX security appliances) - including dashboard configuration, SSID and VLAN setup, client troubleshooting, and firmware management.

Experience working with a ticketing/ITSM platform (Freshservice, Jira Service Management, Service. Now, or similar) Experience supporting conference room AV and video conferencing systems Fluent English, written and spoken - you'll work daily with colleagues across Europe and the US Strong service orientation, ownership mindset, and the ability to prioritize independently in a fast-moving environment Willingness to work occasional off-hours for maintenance windows, cutovers, and site openings Nice-to-have Relevant certifications: Cisco Meraki Solutions Specialist (ECMS), CCNA, Google Workspace Administrator, or Jump.

Cloud Core Experience in a multi-location hospitality, retail, or co-working environment Familiarity with cloud telephony platforms (Twilio, Zoom Phone, or similar) Mindspace is an equal-opportunity employer Please submit your application in English