Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 2021 and has grown into a team of eight who work together in a supportive and collaborative environment. Before becoming an agent, I worked as an operations manager for a healthcare group and as a sales consultant with Aflac, experiences that helped shape my leadership style and focus on strong customer relationships.

Community involvement is a major focus for our agency. We’ve hosted community health fairs, coat and turkey giveaways, and actively participate in local outreach efforts. Our business was honored with the Minority Business Award in 2025 and recognized by the Georgia Business Journal as a regional winner for insurance.

For our team, we offer group life insurance, health, dental, and vision benefits, and a 401(k) retirement plan. Our culture is very family-oriented, with many team members balancing work and family life. We enjoy group activities and work hard to maintain a cohesive, supportive environment. We’re looking for someone who is detail-oriented, ethical, and collaborative—someone who values being part of a team and focuses on what’s best for the whole group.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Strong sales and negotiation skills with a proven track record of success.
• Prior insurance experience is highly preferred.
• Property/Casualty or Life/Health licenses (must obtain, current licensees preferred).