Practice Representative

Description The Practice Representative serves as a key liaison between Georgia Eye Institute (GEI) and its patients, providers, and external partners. This position ensures a positive patient experience by managing front-office operations, patient interactions, and administrative duties with efficiency and professionalism.

Key Responsibilities

Greet and assist patients, ensuring a welcoming and professional environment. Schedule and confirm patient appointments, coordinating with providers and clinic schedules. Verify patient insurance information, collect copayments, and provide cost estimates for procedures. Handle patient inquiries regarding billing, insurance, and general practice policies.

Maintain accurate patient records in the electronic health record (EHR) system. Process and manage referrals, authorizations, and prior approvals as required. Assist in patient check-in and check-out processes, ensuring timely and efficient service. Communicate with providers, nurses, and technicians to ensure smooth patient flow and care coordination.

Support marketing and outreach efforts by promoting GEI’s services to new and existing patients. Ensure compliance with HIPAA and other regulatory requirements. Perform other administrative duties as assigned by the Practice Manager.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration or related field preferred. Previous experience in a medical office, ophthalmology practice, or healthcare setting preferred. Strong customer service and interpersonal skills. Proficiency in electronic health records (EHR) and medical billing systems.

Knowledge of insurance verification and prior authorization processes. Excellent organizational skills and ability to multitask in a fast-paced environment. Strong verbal and written communication skills. Ability to work collaboratively with patients, staff, and healthcare providers.