Dispatcher

Job Details: Job Location: AAA Service Network

• BRIGHTON, MI, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Sign on Bonus - $1500 AAA Service Network is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 1976. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team. As a Dispatcher, you’ll play a crucial role in coordinating and managing service calls for our technicians.

Your responsibilities

will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency.

Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction. Apply for more details! We offer: Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance 401(k) retirement with company match Weekly pay with incentives and bonuses Company events & parties for individuals & families Holiday pay, vacation pay, & paid time off Paid training And so much more...

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you!

Qualifications

Experience

• 1+ year of dispatch, scheduling, or customer service experience preferred
• Trades or service industry experience a plus
• Service. Titan or similar dispatch/CRM software experience preferred Licenses/Certifications
• Valid driver's license with clean driving record preferred Knowledge, Skills, and Abilities
• Strong communication and multitasking skills
• Comfortable in a fast-paced environment with shifting priorities
• Organized with strong attention to detail Physical Demands and Conditions
• Sitting for extended periods, typing, and using a headset Work Environment/Travel
• Office-based, fast-paced environment
• May require occasional evenings, weekends, or on-call availability Ability to pass background check and drug screening