Residential Treatment Facility Manager

Summary of Job Functions: In alignment with The Arc of Anchorage’s mission, vision, and core values, the Residential Treatment Facility Manager is responsible for the leadership, coordination, and operational oversight of multiple Adult Mental Health Rehabilitation (AMHR) residential treatment facilities. This position ensures consistent, high-quality, person-centered services across all assigned locations through effective supervision, coaching, and accountability of Residential Team Leads, Case Managers, and other program staff.

The Residential Treatment Facility Manager provides multi-site leadership to ensure that facilities operate safely and efficiently and comply with agency standards and applicable licensing, Medicaid, CARF, and state and federal requirements. The Manager is responsible for promoting consistency across facilities, coordinating staffing and resources, supporting treatment and service outcomes, addressing operational concerns, and maintaining a culture of respect, dignity, accountability, and professional integrity.

Key Responsibilities

• Provide direct supervision, coaching, performance management, and mentorship to Residential Team Leads, Case Managers, and super-imposed staff across multiple residential treatment facilities.
• Provide operational oversight of assigned residential treatment facilities and ensure consistent implementation of individualized treatment and support plans across locations.
• Ensure consistent, high-quality service delivery, program expectations, and operational practices across all assigned AMHR residential facilities.
• Collaborate with Behavioral Health leadership to ensure all facilities maintain compliance with licensing, accreditation, Medicaid, safety, and other applicable regulatory requirements.
• Promote continuous improvement, leadership development, and staff accountability through training, feedback, performance support, and routine monitoring of program operations.
• Serve as a primary liaison among agency leadership, Residential Team Leads, Case Managers, direct care staff, interdisciplinary teams, and community partners to support communication, coordination, and timely problem-solving. Essential Job Functions: Ensure all assigned AMHR residential treatment facilities, program spaces, and vehicles meet licensing, safety, health, environmental, and regulatory standards in accordance with agency policies and applicable laws.
• Supervise, mentor, and hold Residential Team Leads, Case Managers, and super-imposed staff accountable through regular individual supervision, site-based oversight, coaching, performance evaluation, and corrective action when necessary.
• Oversee staffing across multiple facilities, working with Team Leads to maintain appropriate coverage, responding to vacancies and call-outs, coordinating resources between locations, and ensuring individual treatment goals, appointments, daily activities, and supervision needs are fully supported.
• Facilitate and document leadership and staff meetings, trainings, and in-service sessions in coordination with the BHS Program Director to promote consistent practices, staff development, and skill-building across facilities.
• Collaborate with the BHS Program Director, clinical staff, internal departments, and community agencies to achieve program goals, resolve operational barriers, and strengthen service delivery across residential treatment facilities.
• Participate in the on-call rotation and provide management-level consultation, crisis support, and operational guidance to Team Leads and direct care staff across assigned facilities.
• Provide leadership during behavioral, medical, staffing, facility, or other emergencies; ensure appropriate crisis de-escalation and intervention practices are followed and that supervisors, clinical staff, and other required parties are notified in a timely manner.
• Oversee the accuracy, timeliness, and completeness of program documentation across assigned facilities, including EHR entries (e.g., AKAIMS), program statistics, individual records, incident documentation, reports, and other required data systems.
• Oversee and coordinate client intake, orientation, transition, and discharge processes across residential treatment facilities, including urinalysis testing (UA) and completion of program-related assignments and goals as applicable.
• Monitor service delivery and individual progress across facilities; ensure staff appropriately observe, document, and respond to behaviors in accordance with treatment plans, support plans, clinical direction, and program expectations.
• Conduct routine site visits and operational reviews to identify facility, staffing, documentation, safety, training, and service-delivery concerns; develop and follow through on corrective actions as needed.
• Ensure adherence across all assigned facilities to agency policies and requirements of governing and accrediting bodies, including but not limited to CARF, Medicaid, and applicable state and federal authorities.
• Monitor facility needs and coordinate with appropriate agency departments regarding maintenance, repairs, supplies, vehicles, safety concerns, and other operational resources necessary for effective residential services.
• Review significant incidents, trends, grievances, and operational concerns across facilities; ensure appropriate follow-up, documentation, communication, and corrective action.
• Build and maintain positive, respectful working relationships with individuals served, families and guardians as appropriate, staff, interdisciplinary teams, and external stakeholders.
• Maintain confidentiality and exercise discretion, integrity, sound judgment, and appropriate decision-making authority in all matters.
• Perform other related duties as assigned to meet evolving program or agency needs.

Education and Experience

• Required: Associate degree or equivalent combination of education and relevant work experience as deemed by agency leadership. Minimum three years of social service experience working with individuals with behavioral health challenges, including demonstrated leadership or supervisory experience.
• Preferred: Bachelor’s degree in behavioral health, social services, human services, business/organizational leadership, or a related field. Five years of social service experience working with individuals with behavioral health challenges, including experience supervising staff or overseeing residential/program operations.
• Lived experience preferred when applicable to program needs. Must have the ability to oversee peer support specialists and/or obtain and maintain Peer Support Train-the-Trainer certification within six months of hire, as required by the program.
• Proficiency with basic computer applications, electronic documentation systems, and Microsoft Office; ability to create and review reports, track program information, and communicate effectively across multiple locations. Required Licenses, Clearances & Trainings:
• Background checks as defined by licensing agencies
• Current TB test/clearance
• Valid driver’s license and proof of insurance
• Clean driving record
• Pass mandatory agency trainings (i.e., CPR, Mandt, Programs?) Equipment Use:
• Personal Vehicle
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and other office-related devices. Working Conditions:
• Regular travel between assigned residential treatment facilities and other agency or community locations is required.
• May be required to perform duties in residential facilities, office settings, and community-based environments.
• Work requires flexibility to respond to operational needs, staffing issues, emergencies, and after-hours concerns across multiple facilities. Physical Demands:
• Sitting in a normal seated position for extended periods of time
• Standing and moving about for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the English spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work. The Arc of Anchorage is an Equal Employment Opportunity Employer