Sr Officer-Digital Services Product Expert

Job Responsibilities

Cross-Functional Collaboration and Product Development Oversight Feedback Collection and Product Improvement Final Product Quality Assessment Integrated Marketing and Product Alignment New Product Development Prioritization Product Conceptualization and Design Product Definition and Specification Product Development and Commercialization Product Launch Planning and Stakeholder Communication Product Documentation and Training Product Lifecycle Management Product Lifecycle Management and Iteration Product Management and Innovation Product Performance Monitoring and Analysis Product Performance Monitoring and Iteration Product Readiness Assessment Product Strategy and Roadmap Development Job Description The Senior Officer – Digital Cloud Solutions acts as the primary Solution Orchestrator and Technical Architect bridging customer business needs with the division’s cross-product portfolio .

This role is responsible for architecting, packaging, and delivering high-value end-to-end enterprise solutions by integrating Cloud Infrastructure, Applied AI/Automation engines, and Conversational Platforms (CPaaS/WABA/Voice AI) . Operating at the intersection of business discovery and technical feasibility, the incumbent translates complex enterprise operational challenges—particularly across regulated verticals such as BFSI and Public Sector—into consultative technical blueprints, custom Proof-of-Concepts (Po.

Cs), and winning proposal architectures that drive Annual Recurring Revenue (ARR) and market adoption .