Global Training Manager

About the Role

RPMGlobal is seeking an experienced Global Training Manager to lead the development, coordination, and delivery of training for RPM’s global software customer base. The role will be responsible for developing and managing a consistent global training program across RPM’s software solutions, incorporating online, virtual instructor-led and face-to-face customer training.

Working closely with the Technical Writing and Content team, product managers, consultants and other subject matter experts, the Global Training Manager will develop high-quality online learning content and training materials that make complex software functionality practical and easy to understand. The role will coordinate training requirements across RPM’s global customer base and ensure training content remains current as our software products continue to evolve.

It will also be responsible for identifying opportunities to improve the scalability and accessibility of RPM’s training offering through digital and self-paced learning. This is a permanent, full-time role based out of our Brisbane CBD headquarters.

Key Responsibilities

Develop and manage RPM’s global customer training program across its software products. Coordinate the delivery of customer training across RPM’s global regions, including online and instructor-led training. Develop structured learning pathways covering software onboarding, core functionality and advanced product capability.

Coordinate training requirements associated with software purchases and implementations, customer onboarding, and new product releases. Ensure training materials and online content are maintained and updated as RPM’s software products evolve. Develop and maintain facilitator guides, exercises, demonstrations, assessments and supporting training materials.

Coordinate and support internal trainers and subject matter experts involved in customer training. Establish consistent standards for the delivery of RPM training globally. Manage RPM’s online training offering and learning platform. Monitor training participation, completion and customer feedback to identify opportunities for improvement.

Work with RPM’s consulting, customer success, sales, marketing and support teams to identify and promote customer training requirements and opportunities. Identify and implement new learning technologies and approaches to improve the accessibility, quality and scalability of RPM’s training offering.

About You

Demonstrated experience developing and managing training programs for software or other technical products. A strong customer focus and an understanding of the role training plays in successful software adoption. Strong instructional design skills and an understanding of adult learning principles. Experience working with technical writers, content specialists and subject matter experts to develop training materials.

The ability to understand complex software functionality and translate it into clear and practical learning content. Well-developed interpersonal and communication skills. Strong project management and organisational skills with the ability to coordinate multiple training programs and priorities. Strong relationship building and stakeholder management skills in a global business environment.

Experience with Learning Management Systems and digital learning development tools. Strong command of the English language in both verbal and written form. The ability to work effectively with colleagues and customers across different countries, cultures and time zones. Must be legally entitled to work in Australia. About RPM RPMGlobal is the mining industry’s leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations. Please, no agencies or recruiters.