Shift Manager

Job Overview: The Shift Manager is responsible for the day-to-day operations of the hotel during their assigned shift. They are responsible for managing staff, ensuring guest satisfaction, and maintaining the smooth and efficient functioning of the hotel.

Key Responsibilities

Welcome all visitors to the hotel in a warm and friendly manner, ensuring that all guests receive prompt service Obtain feedback from guests and discuss ways for improvement Complete inspections/property walks with hotel security of all facilities ensuring there are no deficiencies, and if so, report to the necessary department leaders.

Manage, direct and ensure high guest satisfaction in the delivery of all services. Maintain a clean, comfortable, and safe environment for guests and staff Manage hotel operations, including check-in and check-out procedures, room assignments, and billing Respond to emergencies and take appropriate action Adhere to hotel policies, procedures, and safety regulations Completion of end of shift reports detailing all action items for the following day and highlighting all guests' interactions and concerns Skills & Qualifications: Bachelor's degree in hospitality management or a related field Experience with hotel systems and software preferred Minimum of 3 years' experience in hotel industry Minimum of 3 years in a leadership role Strong leadership and decision-making abilities Excellent communication, interpersonal and problem-solving skills Knowledge of Health and Safety standards within the hotel.

Additional Skills: Must be self-motivated and energetic. Maintain routine records and prepare reports. Must be organized and possess good work habits, giving attention to details. A proven record of team leadership skills with ability to schedule, coach, train and support team members, ensuring they perform in accordance with established hotel standards.

Attention to detail and the ability to follow and present instructions thoroughly. Ability to work effectively with all departments. Working knowledge of Excel and Microsoft Word.