Ticketing Associate

The Hobby Center for the Performing Arts is seeking a part-time Ticketing Associate. The Ticketing Associate provides exemplary customer service to our Hobby Center patrons by selling tickets and assisting with any necessary information. Preferred candidates will have experience in customer service. Knowledge of Ticketmaster and/or Tessitura as well as experience in performing arts ticket office are a plus.

Essential Duties and Responsibilities

Answer incoming calls regarding Hobby Center events Answer incoming e-mail inquiries Sell single tickets and subscriptions at the ticket office Exchange tickets for season subscribers Reconcile cash drawer at the end of each shift May perform other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Calculate mathematical computations and handle financial transaction accurately in a fast-paced environment Follow all policies/procedures, risk management, health and safety protocols, rules, regulations, and emergency procedures established at the facility Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner Maintain an effective working relationship with patrons, clients, employees, and others Maintain a customer service-oriented attitude Ability to work long and irregular hours that may vary due to events and may include day, evening, weekends, and holidays.

Education

and /or Experience High School diploma or GED Ticket office or guest services background preferred Cash handling experience preferred Computer Skills Operate computerized ticketing system and standard office equipment