Support Staff Connect To Health

Job Details: Job Location: Adult Outpatient

• Chinook
• Pueblo, CO, Position Type: Full Time, Education Level: High School, Salary Range: $17.45 - $17.45Hourly, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Health Care, Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. We’re looking for a full-time Support Staff Medical Call Center, to join us at 1304 Chinook Ln in Pueblo. Hybrid work shift may be available. What You’d Be Doing As a member of the Support Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities. Under the supervision of the Support Services Director, Medical Call Center Support Staff will: Provides exemplary customer service. Work hours between 7:30am and 6:30pm Actively engages with individuals who have both primary care and behavioral health needs. Manages multiple phone lines. Ensures timely and accurate connection for ongoing support. Verifies client payer eligibility. Schedules client appointments as requested. Completes email tasks. Actively meet performance measures. Communicate with provider teams regarding patient needs via EHR. Cover for other Medical Call Center staff for breaks/lunch. Maintains client electronic health records as needed. Completes other department’s job requests as needed. Performs other duties as assigned by supervisor and director. PHYSICAL REQUIREMENTS: Requires standing, sitting, for prolonged periods of time Occasionally lifts and carries items up to 20 pounds Requires working under stress in emergency situations Requires normal range of hearing and eyesight to record data electronically and communicate with clients Requires frequent use of hands and fingers to operate a computer keyboard and mouse What You’ll Like About Us Competitive pay $ 17.45 hourly depending on experience and degree Generous benefits package. For most positions, includes paid holidays, PTO, EAP, Subsidized YMCA membership, tuition reimbursement, retirement, insurances, Teladoc, and FSA Employee recognition and celebrations Warm and friendly work environment in which staff respect and learn from one another Opportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas counties Qualifications: What We’re Looking For—The Must-Haves A high school/general equivalency diploma one year of secretarial experience basic computer and keyboarding skills required excellent interpersonal relationship skills Knowledge of appropriate boundaries, and flexibility. Current Colorado Driver License and access to transportation during work hours What We’d Like to See in You—The Nice-to-Haves medical support experience preferred Spanish language skills Health Solutions expects all staff to Adapt to change in the workplace and use change as an opportunity for innovation and creativity. Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through. Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work. Inspire and model collaborative teamwork and Human Kindness; and Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service. Must already be authorized to work in the US; sponsorships not available. Closing Date: 01/31/2027 EOE, M/F