Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in June 2020, and today I lead a passionate team of five. Before launching my own office, I worked at State Farm Corporate as a New Agent Specialist, where I had the opportunity to coach and support new agents as they built their businesses. That experience gave me a strong foundation for building a successful agency — one rooted in relationships, service, and community.

Insurance runs deep in my family — I’m a proud third-generation State Farm agent continuing a family legacy that started with my father. In fact, our office is located in my family’s very first home, which makes what we do here even more meaningful. I’m also a proud wife and mom of three kids, and family values shape everything about how we operate.

Even our four-legged family members are part of the fun — “Dog Fridays” are a team favorite when everyone brings their pups to the office. Community involvement is at the heart of our mission. We’re proud sponsors of the Worthington Partnership’s Sunday Funday events, and I serve on the Women’s Business Network committee for the Worthington Chamber as well as the Leadership Worthington class.

We believe in giving back to the community that supports us. Our culture is collaborative, relationship-driven, and flexible. We value strong communication and integrity, and we’re looking for someone who enjoys connecting with people and thrives in a positive, team-oriented environment. We also understand the importance of work-life balance — especially around the holidays — so we offer flexible scheduling and work-from-home options, and we encourage our team to attend important family events.

If you’re looking for a place where relationships matter, growth is encouraged, and community involvement is part of daily life, this could be the perfect opportunity for you. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.