Job description
COMPANY OVERVIEW Built with 💜 in KSA with Silicon Valley experience, we're building a suite of products across Voice AI & AI agents. We're a small team that's growing rapidly and are on the cusp of hyper growth in an extremely exciting market. If you're looking to join a fast-paced, growing start-up, then this is the place for you!
ROLE OVERVIEW As an Agent Engineering Intern, you will work closely with our engineering, product, and client-facing teams to design, build, and deploy AI agents that solve real-world problems. You'll support Proof of Concept (POC) development, own the end-to-end delivery of agent implementations, and interface directly with clients — gaining hands-on experience in one of the most in-demand areas of modern AI.
KEY RESPONSIBILITIES
- Support the development of Proof of Concepts (POCs) for new client use cases, from scoping through to demo-ready delivery.
- Design and build AI agents using our platform, translating client requirements into functional agent workflows.
- Own end-to-end delivery of agent implementations — taking responsibility for timelines, quality, and outcomes.
- Interface with clients to gather requirements, present progress, answer questions, and manage expectations throughout the project lifecycle.
- Listen to recorded calls between AI agents and customers, evaluating each interaction for accuracy, tone, compliance, and customer experience.
- Score conversations against a defined quality rubric and document findings in our QA tracking system.
- Flag agent errors, hallucinations, missed customer cues, and policy or compliance issues for the team to address.
- Identify patterns and trends across calls — recurring failure modes, common customer questions, and opportunities to improve agent prompts and workflows. - •Partner with the Operations team to share feedback that informs agent training, prompt updates, and product improvements.
- Help refine and evolve the QA rubric and scoring guidelines as our agents grow and change.
- Contribute to weekly quality reports summarizing performance metrics, key issues, and recommended improvements.
- Occasionally review chat or text-based agent transcripts in addition to voice calls.
REQUIREMENTS
- Final semester or recent university graduate in Computer Science, Engineering, or related field
- Interest in software quality assurance, testing, and AI technologies
- Basic understanding of software testing concepts and methodologies
- Familiarity with testing tools or programming languages is a plus
- Strong attention to detail and problem-solving skills
- Excellent communication and analytical abilities
- Eagerness to learn and adapt in a fast-paced environment
- Ability to speak and write fluently in both Arabic & English
- Must be based in Riyadh WHY JOIN US?
- Opportunity to be part of a high-growth, innovative tech start-up
- Collaborative, mission-driven culture
- Hands-on experience working on impactful AI products