Hearing Coordinator

This individual is responsible for serving as the liaison between the attorney advisors, hearing scheduler, and independent local council (ILCs) and ODAR.

Responsibilities

• Working in association with hearing scheduler to ensure accuracy of SSAM and public calendar of all scheduled hearings.
• Calling ODARs to confirm special requests following a scheduled hearing- i.e. VTC considerations, translator, pre-hearing requirements.
• Following up with claimants regarding return of mailed authorizations, outstanding medical records and medical provider updates.
• Contacting claimants following hearing for post hearing impressions.
• Processing Notices of Hearing (NOH) received from ODAR by entering information in calendar and SSAM or otherwise confirming correct entries.
• Corresponding with ODAR regarding representative travel delays for urgent travel related concerns.
• Monitoring cases post hearing for status updates and communicates information to claimants, accordingly.
• Assisting in managing ILC Portal under direction of supervisor
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED).
• Formal schooling as noted above and 2-3 years experience in an administrative and/or customer service capacity.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational, verbal communication and customer service relations skills.
• Ability to adhere to a schedule and follow departmental procedures within set time frames.
• Strong computer skills.
• Ability to work well in a team setting.
• Must be flexible and responsive to change