Service Advisor

Job Details: Job Location: Nelson Mazda Tulsa

• Tulsa, OK, Position Type: Full Time, Education Level: None, Salary Range: Undisclosed, Work 3 Days. Enjoy 4 Days Off. Build a Career You'll Love! Are you looking for a rewarding career that offers great pay, professional growth, and a schedule that gives you more time to enjoy life outside of work? Nelson Mazda Tulsa is hiring a Service Advisor to join our team! We believe a successful career shouldn't mean sacrificing your work-life balance. That's why we're offering an exciting opportunity to earn $42,000 annually while working just three days per week! We're looking for someone who loves working with people, thrives in a team environment, and takes pride in delivering exceptional customer service. Whether you have automotive experience or are looking to start a new career, we want to hear from you! What Makes This Opportunity Different? 3-Day Workweek: Work three days and enjoy four days off every week! $42,000 Annual Salary: Enjoy consistent, dependable income. Work-Life Balance: More time for family, hobbies, travel, and everything that matters outside of work. Career Growth: Build a long-term career with opportunities to learn, develop, and advance within Nelson Auto Group. Supportive Team Environment: Join a team that values collaboration, accountability, and delivering an outstanding customer experience. Professional Development: Develop valuable skills in customer relations, automotive service, communication, and problem-solving.

What You'll Do

As a Service Advisor, you'll be the connection between our customers and our service technicians. You'll guide customers through their service experience, help them understand their vehicle's needs, and ensure they feel informed, confident, and valued throughout their visit.

Your responsibilities

Welcome customers and provide a friendly, professional service experience. Build strong, lasting customer relationships through trust and communication. Listen to customer concerns and accurately document vehicle service needs. Explain recommended maintenance and repairs in a clear, easy-to-understand manner. Prepare and review repair estimates, timelines, and service recommendations.

Communicate with technicians to coordinate repairs and monitor vehicle progress. Provide proactive updates to customers throughout the service process. Manage repair orders and ensure accurate documentation. Help resolve customer concerns and deliver positive outcomes. Meet individual and departmental performance goals related to customer satisfaction, productivity, and service excellence.

Work collaboratively with fellow advisors, technicians, and leadership to keep the service department running efficiently.

Qualifications

What We're Looking For

We're not just looking for automotive knowledge. We're looking for the right person! Our ideal candidate is: Friendly, outgoing, and passionate about helping others. An excellent communicator who enjoys building relationships. Dependable, organized, and able to manage multiple responsibilities. Self-motivated, accountable, and driven to succeed.

Comfortable working in a fast-paced environment. A team player with a positive, professional attitude. Willing to learn new technologies, processes, and skills. Someone who takes pride in their work and strives to exceed expectations. Automotive service experience is a plus, but not required! We value customer service experience, a strong work ethic, and a willingness to learn.

Work Environment On-site position at Nelson Mazda Tulsa. Three scheduled workdays per week. Fast-paced automotive service environment. Frequent customer interaction and collaboration with service technicians. Ability to stand, walk, and work in varying weather conditions throughout the day. Ready to Join Our Team? At Nelson Mazda Tulsa, we're passionate about providing exceptional service, building lasting relationships, and creating opportunities for our employees to grow.

If you're looking for a career that combines customer interaction, professional development, and a schedule that gives you four days off every week, this could be the opportunity you've been waiting for! Apply today and take the next step in your career with Nelson Mazda Tulsa! Nelson Mazda Tulsa is an Equal Opportunity Employer.