Customer Service Representative

Job Details: Level: Entry, Job Location: 900 HEADQUARTERS

• MARTINSBURG, WV, Position Type: Full-Time/Part-Time, Salary Range: Undisclosed, Job Category: Customer Service, Entry-Level Customer Service Representative Roach Energy | Join Our Team! Are you a people person who enjoys helping others, staying organized, and keeping things running smoothly? Roach Energy is looking for a dependable, customer-focused Customer Service Representative to join our team! This is a great opportunity for someone looking to grow their administrative and customer service skills in a professional, team-oriented environment. We’re looking for someone with a positive attitude, strong follow-through, and the ability to manage multiple tasks while providing excellent customer service. Customer service experience is required. Knowledge of Cargas software is a plus! What You’ll Do Answer incoming calls, greet visitors, and serve as a first point of contact for customers. Provide friendly, professional customer service by phone and in person. Process new customer accounts, delivery information, service requests, and payments. Review customer accounts and statements for accuracy and assist with account reconciliation. Process credit card payments and log customer payments. Provide administrative support, including filing, mail distribution, and invoice and statement mailing. Assist walk-in customers and provide backup support to the sales team. Use Microsoft Word, Outlook, Excel, and other computer systems to complete daily tasks. Perform other duties as needed to support the team.

Qualifications

What We’re Looking For Previous customer service experience is required. Strong communication and telephone skills. Basic computer skills and comfort learning new software. Excellent organization, attention to detail, and multitasking abilities. A positive attitude and a willingness to learn and help others. Dependability, punctuality, and good attendance.

The ability to work independently while contributing to a team. A valid driver’s license and reliable transportation. Willingness to work extended hours during peak season. Ability to successfully pass required background and drug screenings.

What We Offer

Medical, Dental & Vision Insurance — Eligible on Day One! 401(k) with a 4% Company Match Generous Paid Time Off Competitive Pay Based on Experience A supportive team environment with opportunities to learn and grow