Regional Partner and Learning Manager-Western Canada

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

(Subcontractors are referred as Partners in this posting) The Regional Partner/Learning Manager will report to Head of Partner Relations, Learning & Strategic Program Delivery. The key function of this role is to focus on Partners/Employees experience after they have been recruited into United by our recruitment department.

This includes onboarding new Partners/Employees effectively and continue to manage their ongoing performance and development to enhance the Partner/Employee skillsets, performance, and experience. This includes Partners/Employees for all services within that region including Specials/Ad hoc services. This role will focus on collaboration with various departments and stakeholders to ensure that our Partners/Employees needs are being met as per expectations and ultimately meeting and exceeding Customer expectations.

Duties and Responsibilities

• To increase United’s Brand awareness within Partner community to enable United to become the company of first choice for Partners.
• Execution of United Services Group’s Vision, Mission, Values and Strategic plans, which includes Partner Success framework and all Strategic Initiatives implementation & adoption within region.
• Empower our Partners/Employees and create and sustain a culture of fairness and respect.
• Enhance the United Customer experience by increasing retention of Partners/Employees within locations.
• Responsible for Store Onboarding of New Partners/Employees for new Start-Ups.
• Responsible for managing ongoing performance and skills development to enhance the existing Partner/Employee skillsets, performance, and experience.
• Develop Partners competency to manage their business(s) (includes labor performance, material, equipment efficiently and effectively.
• Customize action & learning plans based on KPI analytics.
• Implement regional random audits based on KPI analytics & customer issues.
• Calibration Walks with Customers, Account Management, Partners/Employees/ Cleaning staff.
• Be the primary support for all Partner/Employee related issues and manage the Issues Escalation process.
• Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet process requirements.
• Grow the United Campus regionally, resulting in growing new Partner leads & becoming industry choice for Janitorial learning and development.
• Lead/Implement Regional Partner Meetings/collaboration with key stakeholders.
• Implementation of Recognition & Rewards Program.
• Collaborate with Marketing to enhance regional Social Media presence.
• Support regional recruitment plan and acquisition of leads /w recruitment department.
• Attending legal “Discoveries” on behalf of United, if required.
• Develop and implement departmental SOPs to create consistency.
• Ensure overall compliance of guidelines, policy & procedures with Partners/Employees and Cleaners.
• Ensure ongoing data integrity pertaining to Partners within Salesforce. Technology & Assets
• Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management. Additional Responsibilities:
• Perform all daily functions in alignment with company mission, vision, and values.
• Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.
• Protect company assets from damage and misuse.
• Perform other related duties as may be required from time to time. Job Requirements and Expectation
• Available to address customer and Partner needs and concerns in a timely manner.
• Store visits based on schedules which will include visits at night and weekends.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment Key Competencies
• Business acumen
• Task management & Planning skills
• Communication Skills: Active listening, verbal, and written communication skills
• Conflict management & negotiation skills.
• Needs assessment and information gathering.
• Advanced Technology competency.
• Managing budgeting & costing (Cost Breakdowns).
• Advanced level expertise in floor-care and cleaning procedures.
• Process and compliancy driven.
• Ability to work independently Education/Experience
• Post secondary degree in business administration or related field.
• Minimum of 5 years’ industry level janitorial experience.
• Multi-lingual skillsets preferred- specifically English, French, Spanish (French & English language required in Quebec East; Spanish is preferred in Ontario West).