Luxury Sales Executive (Men's Wear)

Hiring: Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE ? We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai. Location: Dubai, UAE ?️ Industry: Fashion Retail / Ecommerce Key Requirements: ✅ 2–4 years of Ecommerce Customer Support experience in Fashion Retail ✅ Fluent in Arabic & English (Mandatory) ✅ Experience handling D2C ecommerce websites and online customer support ✅ Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms ✅ Strong understanding of order management, returns, refunds, and last-mile delivery processes ✅ Experience supporting GCC customers is preferred Key Responsibilities: * Manage customer inquiries via phone, email, chat, and WhatsApp * Handle order tracking, delivery issues, returns, exchanges, and refunds * Monitor customer satisfaction and service SLAs * Support abandoned cart recovery initiatives * Resolve marketplace-related customer cases (Amazon, Noon, Namshi, etc.)

• Deliver an exceptional customer experience aligned with brand standards