Application Engineer

Job Overview

The successful candidate will be a primary technical resource for the field sales force and is responsible for cross-functional operations, including customer-facing, technical, delivery and implementation responsibilities. The candidate will be working in conjunction with the sales team as the key technical advisor and product advocate. The Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. He will also play an active role in providing support for various clients after sales.

Responsibilities and Duties

Primary:

Maintain expert level of product knowledge and application

Articulate technology and product positioning to both business and technical users.

Respond to functional and technical elements of RFIs/RFPs

Listen, understand, and convey customer requirements.

Perform technical/ product training for salespeople, estimators, and engineers at targeted accounts.

Assist in the design and development of new products and tools necessary to make target accounts comfortable

Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company-approved databases

Provide technical support to clients

Additional:

Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.

Maintain professional business relationships within target accounts.

Provide status of ongoing projects and future projects.

Identify customer's needs and sales opportunities to help future growth

Qualifications and skills

Bachelor of Engineering in Electronics/Electrical/Computer/Software Engineering

Must have adequate knowledge about professional Project Management Tools

Must be able to read and modify architectural, mechanical, electrical and networking blueprints as per project requirements

Excellent communication and interpersonal skills

Reliable with patience and professionalism

Experience in customer service will be a plus