Customer Care Executive (MY)

The Customer Care team is responsible for ensuring that all Zenyum customers attain best in class experience through their journey with our invisible braces and our consumer products line. You will be the primary contact point with our customers to attain that picture perfect Instagram worthy smile.Join our team as we look to spread smiles across, and make Asia Smile More!

Provide personalised customer support to Zenyum customers across multiple channels including live chat, email, phone, social media, and website support while maintaining service quality. Act as the first point of contact for customer enquiries related to treatment plans, aligner usage, appointments, delivery updates, and general product information.

Assist customers with basic troubleshooting and issue resolution by following internal workflows and coordinating with relevant internal teams where required. Ensure all customer interactions are accurately documented in internal CRM systems to maintain clear case history and service tracking. Support cross-selling and upselling of Zenyum products and services while maintaining a consultative and customer-first approach.

Share customer feedback with internal teams to support continuous improvement in customer experience and product quality. Maintain high levels of customer satisfaction by delivering empathetic, solution-oriented, and timely support aligned with Zenyum’s service standards. Minimum 1–2 years of relevant experience in customer service, customer support, or a related client-facing role.

Strong customer-oriented mindset with a genuine passion for engaging and assisting customers on a daily basis. Excellent communication skills, with fluency in both written and spoken English. Proficiency in additional languages such as Mandarin (to support Mandarin-speaking customers) will be a strong advantage. Prior sales experience, ideally with exposure to cross-selling or upselling.

Strong understanding of customer needs with the ability to recommend appropriate solutions effectively. Excellent time management skills with the ability to manage multiple priorities efficiently. Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.