CCE

The Customer Care Executive (CCE) will be the front‑line representative for Digitide Solutions Limited, handling inbound communications for the CLM Domestic Diversified department. This role requires delivering prompt, courteous assistance, troubleshooting client issues, and ensuring a high level of customer satisfaction while adhering to established service standards and company policies.

Handle inbound customer inquiries via phone, email, and chat. Resolve product and service issues promptly, adhering to SLAs. Document interactions in the CRM system accurately. Escalate complex cases to appropriate teams. Provide product knowledge and guidance to customers. Identify and report recurring issues for process improvement.

Meet or exceed performance metrics such as AHT and CSAT. Participate in training and knowledge‑sharing sessions. Maintain confidentiality of customer data. Contribute to a positive team environment. High school diploma; associate or bachelor's degree preferred. 1–2 years experience in inbound customer service or call center.

Excellent verbal and written communication skills. Strong problem‑solving and decision‑making abilities. Proficiency with CRM software and Microsoft Office. Ability to multitask and remain calm under pressure. Strong listening skills and empathy. Flexible schedule, including evenings/weekends if needed. Basic understanding of CLM (Contract Lifecycle Management) concepts is a plus.

Reliable internet connection and suitable home office setup (if remote).