Member Experience Coordinator

Member Experience Coordinator Blue Ridge Mountain Club – Boone, NC Pay: $17.00 per hour Position Type: Full-Time Department: Hospitality Reports To: Director of Hospitality Position Overview This position combines the responsibilities of a concierge, restaurant host, and member services associate. The ideal candidate enjoys building relationships, assisting members, and creating welcoming, personalized experiences throughout the Club.

Key Responsibilities

Member Services & Concierge Welcome members and guests with warmth and professionalism. Answer phone calls, emails, and general member inquiries. Assist with Club information, member requests, and portal navigation. Support event registrations, member communications, and routine administrative tasks. Build relationships with members and anticipate their needs.

Restaurant Hosting Greet and seat members and guests at Jasper House and Lookout Grill. Manage dining reservations, seating arrangements, and waitlists. Communicate special requests and dining preferences to the service team. Maintain an organized and welcoming host station. Assist with smooth dining room operations during busy periods.

Events & Hospitality Support Assist with member event registrations, check-in, and preparation. Support Club activities and special hospitality experiences. Coordinate with Member Services and Food & Beverage leadership. Help maintain consistent service standards across Club operations.

Qualifications

Previous hospitality, customer service, or restaurant experience preferred. Friendly, professional, and service-oriented personality. Strong communication and organizational skills. Ability to multitask in a fast-paced environment. Comfortable using computers, email, and reservation systems. Dependable, flexible, and team-oriented.

Availability to work weekends, holidays, and occasional evenings. What Success Looks Like Members feel welcomed, recognized, and valued. Reservations, registrations, and member requests are handled accurately. Communication between Member Services and Food & Beverage runs smoothly. Daily responsibilities are completed consistently and professionally.

The employee contributes to a positive and supportive hospitality environment.

Compensation

$17.00 per hour Blue Ridge Mountain Club POA is managed by CAMS, a community association management company. Eligible employees may have access to benefits including medical, dental, and vision insurance, a 401(k) plan, and other benefits according to applicable employment policies.