Customer Service Specialist

Description Our client is seeking a detail-oriented, tech-savvy Customer Service Specialist to support customers and internal teams while ensuring a seamless client experience. This individual will manage customer inquiries, assist with onboarding and account support, and help identify opportunities to improve customer satisfaction and retention.

Responsibilities

Serve as a primary point of contact for customers, providing timely and professional support Respond to inquiries and resolve account, technical, and platform-related questions Support new customer onboarding, account setup, updates, and training resources Manage scheduled check-ins, surveys, and follow-up communications to ensure customer satisfaction Monitor account activity and identify trends or potential issues that may impact the customer experience Maintain accurate customer and account information Collaborate with internal teams to improve customer engagement and retention Provide clear, accurate solutions while delivering a high level of customer service Requirements Bachelor’s degree required Previous experience in customer service, digital support, or a related role Strong technical troubleshooting and problem-solving skills Proficiency with CRM systems and digital platforms Excellent written and verbal communication skills Strong organizational skills and attention to detail Ability to manage multiple priorities and meet deadlines in a fast-paced environment