Customer Service Agent, Entry Level Position, Various Locations

Job Skills / Requirements In addition to the $34,965 yearly salary, the following benefits are offered:

• Over $13,000 paid Individual Employee Health Insurance premium yearly -10 paid Holidays per year
• Excellent schedule that provides work life balance with nights and weekends off - 26.95% of salary contributed by Employer to Employee Retirement
• Employer paid Life Insurance policy
• Short and Long term disability offered
• Accrual of Vacation, sick and personal paid time off
• Up to $1200 per year tuition assistance for qualifying classes ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist customers in processing various transactions
2. Reviews and verifies documents for accuracy and completeness
3. Operates a computer to retrieve and record data
4. Handles customer inquiries (in person and over the phone)
5. Prepares forms
6. Collects payments made by cash, check, credit card and ACH accounts
7. Balances cash drawer and follows cash handling procedures
8. Assist with inventory and ordering of supplies
9. Required to work the late afternoon shift
10. Answers the phone and directs calls accordingly
11. Receives and processes mail
12. Corresponds with other agencies and organizations
13. Performs other duties as assigned by the manager MINIMUM QUALIFICATIONS
14. Kentucky resident
15. Able to be bonded
16. Effective written and verbal communications skills
17. Able to operate office equipment including computer (PC & KAVIS), printer, fax machine, copier, scanner and multi-line phone
18. Able to learn the laws, regulations, policies and procedures necessary to process motor vehicle transactions
19. Ability to record and transfer data accurately in a timely manner
20. Ability to process monetary transactions accurately
21. High school education or equivalent
22. Six months experience in customer service, data entry, and/or processing monetary transactions
23. An equivalent combination of education and experience can be substituted. PHYSICAL DEMANDS The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 25 pounds.

Education

Requirements

(All) High School Diploma/GED Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance