Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in December 2024 and is a growing team of three who are focused on building a strong foundation and delivering great service to our customers. I’ve been with State Farm since May 2018, and that experience helped prepare me to open my own agency and create a culture built on hard work, support, and growth.

I attended Western Kentucky University, and outside of the office I enjoy playing pickleball and spending time with my two Golden Retrievers. Creating a positive environment where people enjoy both their work and life outside the office is important to me. We offer a strong benefits package that includes life and disability insurance, PTO, 14 days of vacation time, annual and quarterly bonuses, and licensing reimbursement.

Our team also enjoys coaching opportunities for the Aspirant program, team outings, team-building events, and lunch-and-learn sessions, all with a focus on work-life balance. Our office culture is close-knit, hardworking, and supportive. We’re looking for someone who is passionate about what they do, brings a strong work ethic, and wants to be part of a team that works closely together.

If you’re looking for a place where you can grow with a new agency and make a real impact, this could be a great fit for you. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.