AV Service Technician

Network Cabling Services (NCS) is seeking an experienced AV Service Technician to support, troubleshoot, repair, and maintain commercial audiovisual systems. The ideal candidate will have hands-on experience diagnosing AV equipment issues, performing service calls, and ensuring audiovisual systems operate properly and meet customer expectations.

This position requires strong technical troubleshooting skills, excellent customer service, and the ability to work independently in commercial environments.

Key Responsibilities

Troubleshoot, diagnose, and repair commercial audiovisual systems. Perform service calls, maintenance, and equipment replacements. Identify and resolve issues involving audio, video, control systems, and connectivity. Troubleshoot AV equipment, including displays, projectors, speakers, amplifiers, microphones, and conferencing systems.

Diagnose signal flow issues and verify proper system operation. Perform cable testing, termination, and basic structured cabling repairs. Read and interpret AV drawings, wiring diagrams, and technical documentation. Configure and troubleshoot AV equipment and control systems. Provide technical support to customers and end users.

Document service calls, repairs, equipment issues, and resolutions. Coordinate with project managers and other technicians to resolve service issues. Maintain a professional appearance and provide excellent customer service. Follow company safety procedures and industry standards.

Qualifications

2+ years of experience in commercial AV installation, service, or troubleshooting. Strong understanding of audiovisual systems and signal flow. Experience troubleshooting audio, video, and control systems. Knowledge of HDMI, HDBaseT, Dante, and other AV connectivity technologies. Ability to read AV drawings, schematics, and wiring diagrams.

Basic understanding of structured cabling, including Cat5e, Cat6, and fiber. Ability to work independently and manage service assignments. Strong communication, troubleshooting, and customer service skills. Valid driver's license and reliable transportation. Ability to lift and move AV equipment as required.

Preferred Qualifications

AVIXA CTS certification. Experience with Crestron, Extron, Q-SYS, Biamp, or AMX systems. Experience supporting conference rooms, boardrooms, training rooms, and digital signage. Knowledge of Dante audio networking. Experience with commercial AV service agreements and preventative maintenance. Work Environment and Requirements Field-based position supporting customers throughout the DFW area.

Local travel to customer sites is required. Occasional overnight travel may be necessary. Must be comfortable working on ladders and lifts when needed.